1. Policy Overview

This Returns & Refund Policy explains how Printlands handles returns, exchanges, and refunds for products purchased through our website.

It covers two connected processes: returns — how you send an item back to us — and refunds — how and when your money is returned. By placing an order with Printlands, you agree to the terms described below.

2. Eligibility at a Glance

3. Return Window

Items may be returned within 14 days of confirmed delivery, as recorded by the shipping carrier's tracking.

Return requests submitted after this period may not be accepted.

4. Return Conditions

To be eligible for a return, items must be:

• Unworn, unwashed, and unused
• In original condition with all tags still attached
• Free from stains, odors, alterations, or signs of wear
• Returned in the original packaging where possible

Linen creases naturally in transit and in storage — normal creasing does not affect your eligibility to return an item.

5. Non-Returnable Items

The following items cannot be returned:

• Custom or made-to-order items produced to customer specifications
• Items marked as final sale at the time of purchase
• Items returned without prior authorization

The exclusions above do not apply where an item arrives damaged, defective, or is not the item you ordered. Those cases are covered in sections 10 and 11, and remain refundable regardless of product type.

6. How to Request a Return

To start a return, email support@printlands.com with:

• Your order number
• The item or items you wish to return
• The reason for the return
• Photographs, if the item is damaged, defective, or incorrect

Photographs may also be requested to help assess an item's condition before authorization.

7. Return Authorization

All returns require prior authorization from our support team before items are sent back. Items returned without authorization may be declined.

Return instructions and the correct return address will be provided by email once your request has been approved. Please do not send items to the address printed on your original parcel unless we confirm it.

8. Response Time

Return requests are reviewed during business hours, Monday to Sunday, 9:00AM–8:00PM.

Our support team aims to reply to all inquiries as quickly as possible, normally within 1–2 business days.

9. Return Shipping Costs

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

In those cases, Printlands will cover the cost of return shipping.

We recommend using a tracked service for your return. Until a returned parcel reaches our facility, it remains the customer's responsibility.

10. Damaged or Defective Items

If an item arrives damaged or defective, notify us within a reasonable period after delivery and include clear photographs of both the item and its packaging.

Each case is reviewed individually, and we will offer a replacement, exchange, or full refund — including any shipping you paid.

11. Incorrect Items Received

If the wrong item is received, contact us so that we can arrange for the correct item to be sent at no additional cost.

Return shipping for incorrect items is covered by Printlands.

12. Exchanges

Exchanges for a different size or color are subject to availability.

If the requested item is unavailable, a refund will be issued instead.

13. Inspection of Returned Items

All returned items are inspected upon arrival at our facility.

Items that do not meet the return conditions described in section 4 may be declined and returned to the customer. Where this happens, we will contact you first to explain why.

14. Refund Processing

Once a return has been received and approved, refunds are issued to the original payment method used at checkout.

Refunds are normally processed within 5–10 business days after approval. You will receive an email confirmation when a refund has been issued.

15. Refund Amount

Refunds cover the purchase price of the returned item.

Original shipping charges, where applicable, and any customs duties or import taxes already paid are non-refundable.

Where an item arrived damaged, defective, or incorrect, the refund covers the full amount you paid, including shipping.

16. Partial Refunds

A partial refund may be offered where a returned item shows minor wear or is missing its tags or original packaging, but remains in resalable condition.

We will always contact you with the proposed amount before processing a partial refund. You may decline and have the item returned to you instead.

17. Payment Method & Currency

All transactions are processed in USD, and refunds are issued in USD to the original payment method. The descriptor on your statement appears as PRINTLANDS.

Where a payment was made through PayPal or a credit or debit card, the refund is returned through the same provider. Bank processing times may add a few additional business days beyond our 5–10 day window.

18. Order Cancellations

Orders for physical products may be cancelled before they enter processing, normally within 24 hours of purchase. A cancelled order is refunded in full.

Once an order has been dispatched, it must be handled as a return under Part One.

19. Refused or Undeliverable Packages

If a package is refused at delivery or returned to us as undeliverable due to an incorrect or incomplete address, the customer remains responsible for the original shipping cost.

The remaining balance will be refunded once the package has been received back at our facility.

20. Lost Shipments

If a shipment appears lost in transit, notify us within a reasonable period after the expected delivery date.

Each case is reviewed individually with the shipping carrier, and a replacement or refund will be issued once the investigation is complete.

21. Your Statutory Rights

Nothing in this policy limits any rights you may have under the consumer protection laws of your country of residence.

Where local law grants you a longer return window or broader refund rights than those described here, those rights apply.

22. Policy Updates

Printlands may update this Returns & Refund Policy from time to time to reflect changes in our products, services, or applicable regulations.

The version published on this page at the time of purchase applies to that order. Customers are encouraged to review this policy before placing an order.